Privacy Policy

1. Introduction

Connected Baltics OÜ ("we," "our," or "us") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our telecommunications equipment wholesale services.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us, including but not limited to:

• Name and contact details (email, phone number, address)
• Company information and business details
• Professional title and department
• Purchase history and order information
• Payment and billing information
• Communication preferences

2.2 Automatically Collected Information

We automatically collect certain information when you visit our website:

• IP address and device information
• Browser type and version
• Operating system information
• Website usage data and analytics
• Cookies and similar tracking technologies

3. How We Use Your Information

We use your information for the following purposes:

• Processing orders and managing customer relationships
• Providing customer support and technical assistance
• Communicating about products, services, and order updates
• Improving our website and services
• Conducting market research and business analysis
• Complying with legal obligations and regulations
• Protecting against fraud and ensuring security

4. Legal Basis for Processing

We process your personal information based on the following legal grounds:

• Contract: To fulfill our contractual obligations when you order products or services
• Legitimate Interest: To operate our business, improve services, and maintain customer relationships
• Consent: When you provide explicit consent for specific uses, such as marketing communications
• Legal Obligation: To comply with applicable laws and regulations

5. Information Sharing and Disclosure

We may share your information with:

• Service Providers: Third parties who provide services on our behalf (shipping, payment processing, IT support)
• Business Partners: Equipment manufacturers and suppliers when necessary for order fulfillment
• Legal Authorities: When required by law or to protect our rights and interests
• Business Transfers: In connection with mergers, acquisitions, or asset sales

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data
• Regular security assessments and updates
• Access controls and authentication
• Employee training on data protection
• Secure data storage and transmission

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Generally, we retain:

• Customer account information for the duration of the business relationship
• Order and transaction records for 7 years for accounting purposes
• Website usage data for 2 years for analytics purposes
• Marketing consent records until consent is withdrawn

8. Your Rights

Under applicable data protection laws, you have the following rights:

• Access: Request access to your personal information
• Rectification: Request correction of inaccurate or incomplete information
• Erasure: Request deletion of your personal information
• Restriction: Request restriction of processing in certain circumstances
• Portability: Request transfer of your data to another organization
• Objection: Object to processing based on legitimate interests
• Consent Withdrawal: Withdraw consent for specific processing activities

To exercise these rights, please contact us at [email protected].

9. International Data Transfers

As an Estonian company serving the Azerbaijan market, we may transfer your personal information across borders. We ensure appropriate safeguards are in place for international transfers, including:

• Adequacy decisions by the European Commission
• Standard contractual clauses
• Other appropriate safeguards as required by law

10. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your website experience. For detailed information about our cookie practices, please see our Cookies Policy.

11. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites and encourage you to review their privacy policies.

12. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

13. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our website with a new effective date. Your continued use of our services constitutes acceptance of the updated policy.

14. Contact Information

If you have questions about this Privacy Policy or our privacy practices, please contact us:

15. Supervisory Authority

You have the right to lodge a complaint with a supervisory authority if you believe your personal information has been processed in violation of applicable data protection laws.